You can contact the GSK Clinical Support Help Desk using any of the following means:
Live Chat.
Live Chat Assistant.
Begin speaking with a live agent by selecting “Start Chat” from the Live Chat page.
Service is in English only, with additional languages coming soon.
Toll Free Telephone.
Toll free telephone numbers.
Note:If you experience any difficulties reaching the GSK Clinical Support Helpdesk using the toll free number listed below, please let us know via [email protected] so we can escalate the issue to our telephone service providers.
Email.
By Email
You may send a message to [email protected]
Direct dial Telephone numbers.
Direct Dial Telephone numbers.
If your country is not listed below (Toll Free numbers list) or if you are unable to connect using a toll free number provided below then you can use one of the following direct dial telephone number (charged at international rates). To save you money, once connected to an analyst you can request they call you straight back:
| CSHD Service Availability. | |||||
|---|---|---|---|---|---|
| Language | Direct-Dial Number | Days of Availability | Hours of Availability | Time Zone | |
 |
Français ( France ) | +1-438-899-8202 | Monday to Friday | 08:00-19:00 | Local Time |
 |
Français ( Quebec ) | +1-438-899-8202 | Monday to Friday | 08:00-19:00 | Local Time |  |
English | +1-438-899-8201 | All Days | 24 hours per day, 7 days per week | Local Time |
 |
Deutsch | +1-438-899-8203 | Monday to Friday | 08:00-17:00 | Local Time |
 |
Italiano | +1-438-899-8204 | Monday to Friday | 08:00-17:00 | Local Time |
 |
Português ( Portugal ) | +1-438-899-8207 | Monday to Friday | 08:00-17:00 | Local Time |
 |
Português ( Brazil ) | +1-438-899-8207 | Monday to Friday | 08:00-20:00 | Local Time |
 |
Русский | +1-438-899-8208 | Monday to Friday | 09:00-17:00 | Local Time |
 |
Español ( Spain ) | +1-438-899-8209 | Monday to Friday | 08:00-19:00 | Local Time |
 |
Español ( Mexico ) | +1-438-899-8209 | Monday to Friday | 08:00-18:00 | Local Time |
 |
![[Japanese]](images/japanese.gif){kind=small} |
+1-438-899-8205 | Monday to Friday | 08:00-17:00 | Local Time |
 |
![[Mandarin]](images/mandarin.gif){kind=small} |
+1-438-899-8206 | Monday to Friday | 08:00-17:00 | Local Time |
Calling Cards
Calling Cards
If your country is listed in the toll free telephone number list below as "Calling Card" and your site has not received a telephone calling card, then please contact your Study Monitor who can arrange for one to be provided.
Toll Free Numbers List:
Country index: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
| Country - Sort by Country Name. | Toll-Free Number - Sort by Number. | Language - Sort by Language. | Status - Sort by Status. |
|---|---|---|---|
| Argentina | 0800 666 1673 | Spanish | No reported issues |
| Australia | 1800 709 737 | English | No reported issues |
| Austria | 0800 293 593 | Deutsch | No reported issues |
| Belgium | 0800 71057 0800 81562 |
Français English |
No reported issues No reported issues |
| Brazil | 0800 761 1446 | Português | No reported issues |
| Bulgaria | 00800 1164 459 | English | No reported issues |
| Burkina Faso | Calling Card | English | No reported issues |
| Cambodia | Calling Card | English | No reported issues |
| Canada | 1 866 719 9940 1 800 214 5541 |
English Français |
Toll Free number Outage , Please use Chat or E-mail No reported issues |
| Chile | 1230-020-0764 | Español | No reported issues |
| China (Unicom customers) China (Telcom customers) |
108007320074 108003200054 |
中文 (Mandarin) 中 文 (Mandarin) |
No reported issues Noreported issues |
| Colombia | Calling Card | Español | No reported issues |
| Costa Rica | 0800-011-1190 |
Español | No reported issues |
| Croatia | 0800 223 106 | English | No reported issues |
| Czech Republic | 800 142 636 | English | No reported issues |
| Denmark | 80 60 41 13 | English | No reported issues |
| Ecuador | Calling Card | English | No reported issues |
| Estonia | 800 004 4434 800 004 4432 |
English Русский |
No reported issues |
| Ethiopia | Calling Card | English | No reported issues |
| Finland | 0800 115379 | English | No reported issues |
| France | 0800 905 635 | Français | No reported issues |
| Germany | 0800 182 0486 | Deutsch | No reported issues |
| Ghana | Calling Card | English | No reported issues |
| Greece | 0800 4514 0629 | English | No reported issues |
| Hong Kong | 800 90 5127 |
English | No reported issues |
| Hungary | 06 80-98-3818 |
English | No reported issues |
| Iceland | 800 96 48 | English | No reported issues |
| India | 000 800 440 1835 |
English | No reported issues |
| Ireland | 1800 995 003 |
English | No reported issues |
| Israel | 80 944 1982 |
English | No reported issues |
| Italy | 800 786 766 | Italiano | No reported issues |
| Japan | 00 012 087 0300 or 00 663 382 30000 |
日本語 (Japanese) | No reported issues |
| Kenya | Calling Card | English | No reported issues |
| Korea (South) | 0806 490 880 | English | No reported issues |
| Latvia | 8000 3872 |
English | No reported issues |
| Lithuania | 8800 30 445 |
English | No reported issues |
| Malaysia | 1-800-88-1406 | English | No reported issues |
| Mali | Calling Card | English | No reported issues |
| Mexico | 01-800-062-0776 |
Español | No reported issues |
| Nerlands | 0800 022 1850 | English | No reported issues |
| New Zealand | 0508 904 371 |
English | No reported issues |
| Nigeria | Calling Card | English | No reported issues |
| Norway | 800 83969 |
English | No reported issues |
| Pakistan | 00800 9004-4057 | English | No reported issues |
| Panama | Calling Card | English | No reported issues |
| Peru | 0800 53819 | Español | No reported issues |
| Philippines | 1800 1441 0506 |
English | No reported issues |
| Poland | 00800 321 1399 or 800 702 189 |
English | No reported issues |
| Portugal | 800 844 779 |
Português | No reported issues |
| Puerto Rico | 877 719 0839 |
Español | No reported issues |
| Romania | 080086843 or 0800895120 |
English | No reported issues |
| Russia | 8 800 700 1703 | Русский | No reported issues |
| Singapore | 1800 622 1624 |
English | No reported issues |
| Slovakia | 0800 111 523 |
English | No reported issues |
| Slovenia | 0800 80 608 | English | No reported issues |
| South Africa | 0800 983 150 | English | No reported issues |
| Spain | 900 984 565 | Español | No reported issues |
| Sweden | 02 016 057 76 |
English | No reported issues |
| Switzerland | 0800 000 740 |
Deutsch | No reported issues |
| Taiwan | 00 801 126 713 00 801 444 436 |
English 中 文 (Mandarin) |
No reported issues |
| Tanzania | Calling Card | English | No reported issues |
| Thailand | 00 1800 441 2013 | English | No reported issues |
| Tunisia | Calling Card | English | No reported issues |
| Turkey | Calling Card | English | No reported issues |
| Ukraine | 877-792-9095 877-730-8918 |
Русский English |
No reported issues |
| United Kingdom | 0800 783 9733 or 0800 036 1060 |
English | No reported issues |
| United States of America | 1 877 221 2913 or 1 877 528 7677 |
English | Toll Free number Outage , Please use Chat or E-mail |
| Vietnam | Calling Card | English | No reported issues |
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